Introduction: When Chat Decisions Disappear into Thin Air I’ve watched it happen more than once: a late-evening Microsoft Teams thread ends with a clear “yes, proceed,” and by morning that decision ha...
Unlocking Inventory Savings with EOQ and Safety Stock Introduction: Unlocking Inventory Savings with EOQ and Safety Stock I learned the hard way that “more stock” isn’t the same as “more service.” The...
Introduction: Mastering A3 Thinking for Fast, Effective Problem Solving I learned the hard way that firefighting persists when teams don’t share a clear, visual story of the problem. The day we put ou...
Introduction: Harnessing AI to Transform Vendor Risk Management After years helping procurement teams untangle messy vendor files and defend decisions to a cautious Chief Financial Officer (CFO), I’ve...
I learned the hard way that most customer waits aren’t about lazy agents or overwhelming volume. Early in my career, I chased handle-time targets and hired more people, yet queues still ballooned. Wha...
Introduction: Unlocking Time with Micro-Automation Tactics I’ve lived the chaos of high-growth weeks where every click feels like a tax on momentum. The biggest unlock wasn’t a massive platform overha...
Introduction: Streamlining Month-End with QuickBooks to Monday.com Integration After more than a few month-ends that stole my Saturdays, I finally connected QuickBooks to Monday.com and watched the we...
I’ve helped several small and medium-sized businesses (SMBs) and mid-market teams wrestle chaos out of sprawling software-as-a-service (SaaS) stacks. The pattern is consistent: once we mapped what we ...
Automation Advantage Newsletter – April 26, 2026 This issue presents practical insights to streamline operations, optimize software usage, and accelerate delivery cadence. Explore how Lean proce...
Introduction: Reimagining Agile Change Control for Speed and Safety I’ve sat in too many Change Advisory Board (CAB) queues watching great teams lose momentum while risk actually crept up elsewhere. T...